Frequently Asked Questions

Yes. We can add your logo to a standard template or create a custom Swype in the shape of your logo.

Yes, and it’s free on every order. Our team will help you choose the right Swype size and design custom artwork for your Swype + Backing Card. Whether it’s your first order or a fully custom project, just reach out and we’ll take care of you.

Yes. We can create a custom die-cut Swype in the shape of your logo or design, subject to design and production review.

Vector files such as Illustrator, EPS, or SVG are preferred for logos. We also accept high-resolution JPEG, PNG, and TIFF files. We will notify you if a file is not suitable for printing.

Vector files are preferred. For raster images, we recommend at least 2500 x 2500 pixels at 300 DPI. We will notify you if the resolution is too low for quality printing.

Yes. We provide a digital proof for your review, and production does not begin until proof approval is confirmed. Proof lead time is typically 24 hours.

Yes. We retain your files on record. Reorders are subject to a $35.00 CAD reorder fee on orders under 1,000 units.

Swypes is based in both Canada and Japan, and we offer worldwide shipping.

All Swypes products are produced in Japan.

The name "Swypes" is a trademark. The associated products, construction, and materials are patented.

Swypes are reusable and intended to offer a longer-lasting alternative to single-use screen wipes.

Please reach out through our contact form to discuss wholesale, reseller, or distribution opportunities.

Email us at hello@swypes.ca or use the contact form on our website, and we will be glad to assist.

Wipe your screen or lens with the Swype to help remove smudges, fingerprints, and dust. Swypes are designed for dry, everyday touch-ups. For best results, ensure the Swype is clean before each use.

Swypes are designed for use on phones, tablets, laptop screens, glasses, sunglasses, camera lenses, watch faces, and similar surfaces. Always ensure the Swype is clean before use and follow your device manufacturer's cleaning guidance.

Yes. Swypes are reusable microfiber screen cleaners designed for repeated everyday use. Lifespan depends on frequency of use and care.

Hand wash gently with mild soap and water, then allow to air dry. Avoid fabric softeners, which may reduce microfiber performance. Regular cleaning helps maintain results.

Swypes use a microfiber material designed to be gentle on coated and anti-reflective surfaces when used as intended. To reduce the risk of scratching, keep the Swype clean and free of debris before use.

When used dry and kept clean, Swypes are designed to lift smudges and oils for a clean finish on most screens and lenses. A soiled Swype may affect results, so we recommend cleaning it regularly.

The patented backing is designed to attach securely, reposition, and remove cleanly from most phones, glass, and cases. A clean backing performs best, so we recommend keeping your Swype clean and cleaning it regularly. Results may vary by surface.

Swypes are designed to attach to a wide range of surfaces, including many soft-touch and textured cases, phone back glass, tablets, and laptops. Adhesion may vary depending on the surface and condition of the case.

The backing card is a printed card that the Swype attaches to, which can be used for retail display or brand promotion. It is included in the price.

The minimum order quantity is 250 units, which applies to all orders, including personal use.

Submit your details through our contact form. We will provide a quote, send a proof, and begin production once you approve it.

Prices vary depending on volume, size, and shipping method. Please contact us directly for a quote.

Pricing scales with quantity. Please contact us with your desired volume for detailed pricing.

All prices are in Canadian dollars (CAD) unless otherwise stated.

We accept credit card, bank transfer, and cheque.

Applicable taxes may be added depending on your location and will be reflected in your quote or invoice.

The initial setup fee for new orders is $55.00 CAD, while the exact reorder fee is $35.00 CAD.

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We will contact you via email to confirm that your order has been placed successfully.

The confirmation may have been filtered to your spam or junk folder. If you still cannot locate it, please contact us and we will look into it.

Please email us within 12 hours of ordering, including your order number. After 12 hours, modifications may not be possible. Shipping upgrades require payment of the difference in full.

Please email us your order number and the offer details. We may honour it where applicable; however, adjustments cannot be applied after 5 days from the order date or the promotion's expiry, whichever comes first.

Shipping costs are calculated and confirmed once your shipping address is received. After your order is processed, we will provide an exact shipping fee along with an estimated delivery time.

Shipping time varies by quantity and destination. Once your order is processed, we will contact you with an estimated delivery time and shipping fee.

Orders ship via tracked carriers, which may include UPS, Canada Post, USPS, DHL, and FedEx. Once an order is handed to the carrier, delivery is managed by the carrier. Please check your spam folder for your shipping confirmation.

Yes, we offer worldwide shipping. Some international orders may incur import, customs, and brokerage fees, which are the recipient's responsibility.

Yes, expedited shipping is available on request. Please note that production timelines cannot be shortened.

Yes. All orders ship with a tracking number.

Yes. If shipping insurance is selected and your order is not delivered within the expected window (measured from the fulfillment date), we will replace the order at no additional cost and file the claim on your behalf, subject to carrier confirmation.

Yes. Try before you print with our Sample Kit. It includes up to three Swypes, so you can see the different shapes and colours, feel the microfiber, and test our patented adhesive on your own phone, case or laptop. The kit is $10, credited back on your first order, or free when you request a quote. Order a Sample Kit

Each Swypes client is assigned a dedicated point of contact to support their order, so you have a consistent person to reach throughout the process.

Yes. Invoices are issued as PDFs via email through our accounting platform. Purchase orders are available for orders over $2,500 CAD. New clients typically prepay their first one or two orders before Net terms may become available.

Payment terms are unlocked progressively. Initial orders are prepaid. Clients with qualifying order volumes ($5,000+ CAD) may become eligible for Net 15 or Net 30 terms once a working relationship is established, at Swypes' discretion.

Because every order is custom printed from your files, all custom products are final sale and cannot be returned. We carefully review all orders before printing to support product quality.